Alarm System Reference, Manuals & Troubleshooting
This page provides reference information, manuals, and troubleshooting guidance for common alarm systems. If you need assistance with your alarm system, please contact us or call our office at 604-552-5523.
False Alarm? Call our false alarm line immediately: 604-659-5523
Common Troubleshooting Tips
Alarm Keeps Beeping / Trouble Light On
A beeping alarm panel or a lit trouble light usually indicates a system fault. Common causes include a low battery, AC power loss, phone line trouble, or an open zone. Check your keypad display for a trouble message and contact us if you need assistance.
Forgotten Access Code
If you have forgotten your alarm access code, please contact our office. We can assist you with resetting your code after verifying your identity.
False Alarms
If your alarm has triggered accidentally, call our false alarm line immediately at 604-659-5523 to cancel the dispatch. Repeated false alarms may result in fines from your municipality.
Low Battery Warning
Most alarm panels will display a low battery warning when the backup battery needs replacement. Contact us to schedule a battery replacement service call.
Supported Alarm Panels
DSC
- PC1616
- PC1832
- PC1864
- PowerSeries Neo HS2016
- PowerSeries Neo HS2032
- PowerSeries Neo HS2064
- PowerSeries Neo HS2128
Honeywell / Ademco
- Vista 10P
- Vista 15P
- Vista 20P
- Vista 21iP
- Vista 128BPT
Bosch
- Solution 2000
- Solution 3000
- B Series B4512
- B Series B5512
- B Series B6512
Don't see your panel listed? Contact us — we service many additional alarm systems.